Sales Policy – CoolWarmViral

Effective Date: December 9, 2024

At CoolWarmViral, we are committed to providing high-quality products at competitive prices while offering excellent customer service. This Sales Policy outlines the terms and conditions governing the sale of products on our website. By purchasing from us, you agree to the terms set forth in this policy.

1. Product Availability and Pricing

  • Product Availability: While we strive to maintain accurate stock levels, all products are subject to availability. We reserve the right to limit quantities or cancel orders if the product is out of stock or unavailable.
  • Pricing: All prices listed on our website are in US Dollars (USD) and are subject to change without notice. We make every effort to ensure the accuracy of pricing on our site; however, in the event of an error, we reserve the right to correct the price before processing your order.
  • Discounts and Promotions: Discounts, promotional codes, and special offers cannot be combined with other offers, unless explicitly stated. Promotional discounts are typically applied during the checkout process.

2. Order Process

When you place an order with us, the following process occurs:

  1. Placing an Order: You may browse and select products from our website. Once you add items to your cart, you can proceed to checkout, where you will be required to provide billing and shipping information.
  2. Order Confirmation: After placing your order, you will receive an order confirmation email with your order details. This email serves as proof of purchase, and it is important to keep it for your records.
  3. Payment: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems. Payment is processed at the time of order placement.
  4. Shipping and Delivery: Once payment is confirmed, we will ship your order to the address provided. Shipping times and costs may vary depending on your location and the shipping method selected at checkout.

3. Sales Tax

Sales tax is applied based on your shipping address and is calculated during checkout. Sales tax rates may vary depending on your state and local tax laws. If you are exempt from paying sales tax, please contact our customer service team for assistance in applying the exemption.

4. Payment and Billing

  • Payment Methods: We accept payment via credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods.
  • Payment Security: We take the security of your payment information seriously. Our website uses SSL encryption to ensure your data is protected during transactions.
  • Billing Information: By providing your payment information, you confirm that the billing information is accurate and up to date. Any issues or discrepancies with your billing details may result in delays or order cancellations.

5. Order Cancellation and Modifications

  • Order Cancellation: Orders may be canceled before shipment. If you wish to cancel your order, please contact us immediately at [email protected] or call 904-251-4383. We cannot cancel orders once they have been shipped.
  • Modifications: If you need to modify your order (e.g., change the shipping address or product selection), please contact us within 24 hours of placing your order. Once the order has been processed or shipped, modifications cannot be made.

6. Returns and Refunds

For information on returning products or requesting a refund, please refer to our Refund and Returns Policy.

7. Shipping Policy

  • Shipping Methods: We offer a variety of shipping options, including Standard Shipping, Expedited Shipping, and Next-Day Delivery, depending on your location. Shipping costs are calculated during checkout.
  • International Shipping: At this time, we only ship within the United States. We are unable to process international orders.
  • Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

8. Warranty

All products purchased from CoolWarmViral come with a manufacturer’s warranty, which covers defects in material or workmanship under normal usage. Warranty details vary by product, and specific terms can be found in the product documentation. If your product is defective, please contact us for assistance with a warranty claim.

9. Limitation of Liability

Our liability is limited to the purchase price of the products purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

10. Customer Support

If you have any questions or need assistance with your order, our customer service team is here to help:

11. Changes to the Sales Policy

We reserve the right to modify this Sales Policy at any time. All changes will be posted on this page, and the Effective Date will be updated accordingly. Please review this policy periodically to stay informed about any updates or changes.