Privacy Policy – CoolWarmViral

Effective Date: December 9, 2024

At CoolWarmViral, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, make a purchase, or contact us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please refrain from using our website.

1. Information We Collect

We collect different types of information in order to provide and improve our services:

  • Personal Information: This may include your name, email address, phone number, shipping address, billing address, and payment details, which we collect when you make a purchase, create an account, or sign up for our newsletter.
  • Non-Personal Information: This includes information such as browser type, device information, IP address, and other usage data that helps us improve the functionality and user experience of our website.
  • Cookies: We use cookies to collect and store information, which helps us to improve the performance and user experience of our site. Cookies may store preferences, language settings, and other browsing information.

2. How We Use Your Information

We use your personal information to:

  • Process orders: We collect and use your personal details to fulfill your orders, process payments, and arrange for delivery.
  • Communicate with you: We use your contact information to send order confirmations, shipping updates, promotional offers, and other important messages regarding our products and services.
  • Improve our services: Your non-personal information helps us analyze user behavior on our website, troubleshoot technical issues, and enhance the overall user experience.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, and events. You can unsubscribe from our marketing emails at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for secure transmission of sensitive information (such as payment details) on our website.
  • Regular security audits to ensure the safety of our website and systems.

However, please note that no method of internet transmission is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our business, such as:

  • Payment processors: To complete financial transactions.
  • Shipping carriers: To arrange and deliver your orders.
  • Marketing partners: To send you promotional materials and offers (with your consent).

We do not sell, rent, or trade your personal information to third parties. We will only share your personal information when required by law or to protect our rights and property.

5. Your Privacy Rights

As a user, you have certain rights over your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, please contact us at [email protected] or call 904-251-4383.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Thank you for choosing CoolWarmViral. We are committed to ensuring your privacy and protecting your information.